Moonlit Consults Privacy Policy
Effective Date: 16 May 2025
Moonlit Consults Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information, including health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What Information We Collect
- Your name, date of birth, gender, contact details
- Medicare or insurance information
- Medical history and health information
- Appointment and consultation records
- Referrals, prescriptions, and clinical notes
- Payment and billing information
- Communications with our team (email, SMS, etc.)
2. How We Collect Your Information
- When you book an appointment or complete an intake form
- During telehealth consultations
- Through referrals from GPs or other health professionals
- When you contact us via email, phone, or social media
- From third parties, with your consent (e.g. My Health Record)
3. Why We Collect Your Information
- Provide you with medical and allied health care services
- Coordinate your treatment across our multidisciplinary team
- Communicate with you and send appointment reminders
- Process payments and comply with Medicare and insurance billing
- Meet legal, professional, and regulatory obligations
- Improve our services and clinical operations
4. How We Store and Protect Information
- Protect data from unauthorised access, loss, or misuse
- Limit access to authorised staff and practitioners only
- De-identify or destroy records when no longer required
5. Sharing Your Information
- Treating practitioners within Moonlit Consults
- Your referring doctor or nominated GP (where relevant)
- Third-party providers who support our clinical operations (e.g. booking software, secure video platforms), bound by strict confidentiality
- Legal authorities when required by law (e.g. subpoenas, serious threats)
- We will always seek your consent before sharing information, unless required by law.
6. Accessing and Correcting Your Information
You may request access to your health record or ask us to correct inaccurate information. Contact us at admin@moonlitcons.com and we will respond within a reasonable time.
7. Complaints
If you believe we’ve breached your privacy, please contact us:
Email: admin@moonlitcons.com
Address: 340 Craigieburn Road, Craigieburn VIC 3064
Phone: +61 437 500 501
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
Consent to Telehealth & Terms of Use
By booking a consultation with Moonlit Consults, you agree to receive health services via telehealth (video or phone).
You acknowledge that telehealth may carry risks such as interruptions, unauthorized access, or miscommunication. We take all reasonable steps to mitigate these risks.
Telehealth is not suitable for emergencies. In an emergency, please call 000 or attend your nearest hospital.
Your telehealth appointment may involve discussing your health history, diagnosis, treatment options, prescriptions, and referrals.
You agree to provide accurate information and to participate in the consultation to the best of your ability.
All consultations are confidential and conducted in accordance with Australian medical standards.
Fees may apply for missed appointments or cancellations made with less than 24 hours' notice, as per our cancellation policy.
By using our services, you confirm that you have read and understood our Privacy Policy and consent to the handling of your personal and health information as described above.